98db Frequently Asked Questions

98db requires standard KYC (Know Your Customer) documents to verify your identity before processing withdrawals. Accepted documents include a valid National ID Card (NID), passport, or driving licence — any one of these is sufficient for identity verification. You may also be asked to provide proof of address such as a utility bill or bank statement dated within the last three months. Documents should be uploaded as clear photos or scans directly through your account settings panel. Verification is typically completed within 24 hours on business days.

You can reset your 98db password in a few simple steps. On the login page, click "Forgot Password" and enter the email address or mobile number linked to your account. A one-time reset link or SMS code will be sent to you within a few minutes. Follow the link, enter a new password, and log back in. If you no longer have access to the registered email or phone number, contact our support team at [email protected] with your NID details so we can manually verify and restore access to your account.

No — 98db strictly allows one account per person. Registering multiple accounts (sometimes called "multi-accounting") is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any balances forfeited. If you believe a duplicate account was created in your name without your knowledge, contact support immediately. The one-account policy exists to protect the fairness of bonuses and to support our responsible gaming commitments for all players in Bangladesh.

To permanently close your 98db account, send a written request to [email protected] from your registered email address with the subject line "Account Closure Request". Please include your username and confirm your identity. Any remaining balance will be returned to your verified payment method (bKash, Nagad, or bank account) before closure, provided KYC verification is complete. If you are closing your account due to gambling concerns rather than simply no longer wanting to use the platform, we encourage you to consider our self-exclusion option on the Responsible Gaming page instead.

bKash deposits on 98db are credited instantly in almost all cases — typically within 30 seconds of a successful bKash transaction. To deposit, go to the Cashier section of your account, select bKash, enter the amount in BDT, and follow the on-screen bKash payment prompt on your mobile. If your balance has not updated after five minutes, check your bKash transaction history to confirm the payment went through, then contact [email protected] with the bKash transaction ID for a manual review.

The minimum deposit on 98db is ৳200 BDT for mobile wallet methods (bKash, Nagad, Rocket, Upay). The minimum withdrawal amount is ৳500 BDT. For bank transfer deposits and withdrawals via Dutch-Bangla Bank, BRAC Bank, IBBL, City Bank, or Sonali Bank, the minimum deposit is ৳500 BDT and the minimum withdrawal is ৳1,000 BDT. These thresholds are set to keep transactions practical while covering processing costs. There is no maximum deposit limit for verified accounts in good standing.

Withdrawal processing times on 98db vary by payment method. bKash and Nagad withdrawals are typically processed within 1 to 4 hours once approved. Rocket and Upay withdrawals are generally completed within the same business day. Bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank normally take 1 to 3 business days depending on your bank's clearing schedule. All withdrawals require completed KYC verification. Withdrawals requested before 5 PM Bangladesh Standard Time (BST, UTC+6) are generally processed the same day.

98db does not charge any platform-side fee on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or your bank may apply their own standard transaction charges — these are set by the respective financial service providers and are outside 98db's control. We recommend checking your bKash or Nagad app for their current send-money rates. For large withdrawals via bank transfer, your bank may apply a small inter-bank fee depending on the destination account type.

For security reasons, 98db requires that withdrawals are returned to the same payment method used for the most recent deposit where possible. If you need to change your linked bKash or Nagad number — for example, because you have changed your mobile number — you must contact [email protected] to update your payment details. A re-verification step is required before a new mobile wallet number is added to your account. This policy protects against unauthorised withdrawals and is standard practice across trusted online gaming platforms.

98db offers a wide range of markets for BPL (Bangladesh Premier League) cricket betting, including match winner, top batsman, top bowler, total runs over/under, and ball-by-ball live in-play markets. Bets placed before a match starts are settled on the official result declared by the relevant cricket authority. In-play bets are settled on the state of the game at the moment the market closes. If a match is abandoned or delayed beyond the official reschedule window, all pre-match bets are voided and stakes returned. The same rules apply to IPL, T20 World Cup, and Bangladesh Tigers international fixtures.

RTP (Return to Player) is the percentage of all wagered money that a slot game is designed to pay back to players over a very large number of spins. On 98db, slots from providers such as Pragmatic Play, NetEnt, and Microgaming typically carry RTP figures between 94% and 97%. This means that for every ৳100 wagered on average over millions of spins, ৳94 to ৳97 is returned in winnings. RTP is a long-term statistical average — it does not predict what you will win or lose in any individual session. Each spin's outcome is determined by a certified Random Number Generator (RNG).

Yes — 98db is fully optimised for mobile play on both Android and iOS devices without needing to download any app. The entire platform, including slots, live casino tables, and cricket betting, runs smoothly in your mobile browser. Simply visit 98db.io on Chrome, Safari, or any modern browser on your smartphone or tablet. The interface automatically adjusts to your screen size. For the best mobile experience, use a stable Wi-Fi or 4G connection, which is widely available across Dhaka, Chittagong, Sylhet, and most other areas of Bangladesh.

All games available on 98db use certified Random Number Generator (RNG) technology, which ensures that every spin, card deal, or dice roll produces a genuinely random outcome that cannot be predicted or manipulated. The RNG systems used by our game providers — including Pragmatic Play, Evolution Gaming, and Spribe — are independently tested and certified by accredited third-party testing laboratories. 98db does not alter game mechanics or odds from those certified by the original providers. If you suspect a game result is incorrect, contact support with the game name, round ID, and time of play for investigation.

The 98db welcome bonus is credited to your account automatically after your first qualifying deposit. The bonus amount is calculated as a percentage of your first deposit up to a specified maximum in BDT — the exact percentage and cap are displayed on the Current Offers page and may change during promotional periods. The bonus is split into a sports betting portion and a casino portion. Both portions carry wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Full terms are available on the Terms & Conditions page.

Wagering requirements on 98db bonuses specify how many times you must bet the bonus amount before it converts to withdrawable cash. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in qualifying bets before the bonus balance becomes real withdrawable money. Different game types contribute differently to wagering — sports bets typically contribute 100%, slots contribute 100%, while live casino table games may contribute at a lower rate. Always check the specific promotion's terms on the Current Offers page before claiming a bonus.

Free spins awarded as part of a 98db promotion are credited directly to your account and are valid only on the specific slot game stated in the promotion. They are typically added within a few minutes of the qualifying action — such as making a deposit or opting into a promotion. Free spin winnings are credited as bonus funds and are subject to a wagering requirement before withdrawal. Free spins expire if not used within the validity window stated in the promotion terms, which is usually 7 days from the date of issue. Check the Current Offers page for active free spin promotions.

Yes — 98db operates a loyalty programme that rewards players for consistent activity on the platform. Every real-money bet placed on sports, slots, or live casino games earns loyalty points, which accumulate in your account. Points can be exchanged for bonus credit, free spins, or cashback rewards depending on your tier level. Higher tiers unlock additional benefits such as faster withdrawal processing, dedicated account manager support, and invitations to seasonal promotions tied to events like BPL cricket season, Eid, or Pohela Boishakh. Details of the current tier structure are available on the Current Offers page.

98db uses industry-standard SSL (Secure Socket Layer) encryption on all data transmitted between your device and our servers, meaning your personal information, payment details, and account credentials are protected at all times. Account data is stored on secured servers with restricted access, and we do not sell or share your personal information with third parties outside the scope described in our Privacy Policy. Two-factor authentication is available for your account login and is strongly recommended for all players. If you ever notice suspicious activity on your account, contact [email protected] immediately.

No — 98db is strictly for adults aged 21 and above. This is a firm platform-wide policy with no exceptions. Age is verified during the KYC process using government-issued identification. Any account found to belong to a person under 21 is closed immediately, all bets are voided, and deposits are returned in accordance with our legal obligations. 98db does not market to minors and takes all reasonable steps to prevent underage access to the platform. If you are aware of a minor using 98db, please report it to [email protected] right away.

Deposit limits can be set directly from your account by navigating to Account Settings → Responsible Gaming → Deposit Limits. You can choose a daily, weekly, or monthly cap in BDT, and the limit takes effect immediately. To request self-exclusion — which suspends your account for a minimum of 5 years — email [email protected] with the subject line "Self-Exclusion Request" and include your registered username. Our team processes self-exclusion requests within 24 hours. Full details of all responsible gaming tools available on 98db are covered on the Responsible Gaming page.

If you feel that gambling is negatively affecting your finances, relationships, or wellbeing, please take action early — it makes recovery significantly easier. Start by using 98db's built-in tools: set a deposit limit, activate a time-out, or request self-exclusion immediately via [email protected]. Our support team is available 24/7 and will never judge you for reaching out. You can also visit the Responsible Gaming page for a self-assessment checklist and a full guide to the protective tools available on your account. Seeking help early is a sign of strength, not weakness.