Player Wellbeing

Responsible Gaming at 98db — Play Within Your Limits

Gambling on 98db is designed to be an enjoyable form of entertainment for adults across Bangladesh. We provide a full suite of self-management tools — deposit limits, session time-outs, cool-off periods, and permanent self-exclusion — so that every player maintains full control over their gaming activity at all times. 21+ only.

21+ Age Restriction Self-Exclusion Tools Deposit Limits Time-Out Features 24/7 Support

Our Core Commitments to Safe Play

At 98db, responsible gaming is not a legal footnote — it is a central part of how we operate. These principles guide every feature we build and every decision we make about how the platform interacts with players.

Strict 21+ Age Policy

98db is exclusively for adults aged 21 and above. Every new account goes through an age verification process, and KYC document checks are required before any withdrawal is processed. If a minor is found to have registered, the account is closed immediately and all funds are handled per our legal obligations.

Player-Set Deposit Limits

You decide how much you deposit. 98db allows every player to set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is in place, it takes effect immediately and cannot be increased without a mandatory 7-day cooling-off period — protecting you from impulsive decisions made in the heat of the moment.

Session Time Alerts

Losing track of time is one of the most common ways recreational gambling tips into problematic behaviour. 98db's session time alerts notify you at intervals you define — 30 minutes, 1 hour, or any custom period — so you always remain aware of how long you have been playing and can make a conscious choice about whether to continue.

Cool-Off and Time-Out Periods

If you feel you need a short break from gambling, 98db's time-out feature lets you suspend your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. The restriction is enforced at the platform level and cannot be bypassed by contacting support.

Permanent Self-Exclusion

Players who believe they have developed a gambling problem can request permanent self-exclusion at any time by contacting our support team at [email protected]. Self-exclusion closes your account for a minimum of 5 years, with the option to extend indefinitely. During this period, 98db will not send you any marketing communications and will reject any attempt to re-register.

24/7 Welfare Support

Our support team is available around the clock, every day of the year — including Bangladesh public holidays such as Eid and Victory Day. If gambling is affecting your finances, relationships, or mental wellbeing, reach out to us at any time. We will listen without judgement and help you apply the right protective tools to your account immediately.

How to Use Your Protection Tools

Every responsible gaming tool on the 98db platform is accessible within your account settings. Here is a step-by-step guide to activating the most important protections.

Set a Deposit Limit

Log in to your 98db account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Select daily, weekly, or monthly, enter your preferred maximum in BDT (e.g., ৳5,000 per week), and confirm. The limit applies instantly. To increase a limit, a 7-day review period is enforced before the change takes effect.

Activate Session Alerts

Go to Account Settings → Responsible Gaming → Session Time Alerts. Choose your preferred alert interval. Once active, a notification will appear on screen at every interval reminding you of the total time elapsed in the current session. You can adjust or deactivate alerts at any time from the same settings menu.

Take a Time-Out

Navigate to Account Settings → Responsible Gaming → Time-Out. Select a duration between 24 hours and 6 weeks and confirm your choice. Your account will be suspended immediately. You will not be able to log in or deposit during the time-out period. Once it expires, access is automatically restored without any further action required from you.

Request Self-Exclusion

Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and email address. Our team will process the request within 24 hours, close your account, and ensure you are removed from all marketing lists. Self-exclusion is enforced for a minimum of 5 years and cannot be reversed during that period.

Important: All responsible gaming tools described above are free to use and available to every registered 98db player at no charge. There is no waiting period to activate deposit limits, session alerts, or time-outs — they take effect the moment you confirm them. Only limit increases are subject to a mandatory 7-day delay.

Understanding Problem Gambling

Gambling is an enjoyable leisure activity for the vast majority of players. However, for a small number of people it can develop into a pattern of behaviour that causes genuine harm — financially, emotionally, and socially. Recognising the early warning signs is the first and most important step toward getting help.

Common Warning Signs to Watch For

Chasing Losses

Placing larger or more frequent bets specifically to recover money lost in previous sessions, rather than for entertainment.

Gambling Beyond Your Means

Depositing money that is needed for essential living expenses such as rent, groceries, transport, or family obligations in Dhaka, Chittagong, or elsewhere.

Inability to Stop

Repeatedly trying to set limits or stop gambling but finding yourself unable to follow through despite a genuine intention to do so.

Hiding Gambling Activity

Concealing the amount of time or money spent gambling from family members, friends, or partners out of shame, guilt, or fear of their reaction.

Borrowing to Fund Gambling

Taking loans, using credit facilities, or borrowing money from family or friends specifically to fund gambling deposits rather than to cover a genuine emergency.

Neglecting Responsibilities

Allowing gambling sessions to interfere with work, study, family commitments, or personal health — including losing sleep due to late-night gambling sessions.

Emotional Dependency

Gambling to escape stress, depression, anxiety, or loneliness rather than for entertainment — using it as a coping mechanism for underlying emotional difficulties.

Escalating Stakes

Needing to bet progressively larger amounts to feel the same level of excitement or engagement that smaller bets once provided.

If you recognise any of these signs in your own behaviour: Please do not wait. Contact the 98db support team at [email protected] right away or use the self-exclusion request process described above. Reaching out early makes recovery significantly easier and prevents further financial or personal harm.

98db's Broader Responsible Gaming Commitments

Responsible Advertising

98db does not target advertising at individuals who have self-excluded or who show indicators of problem gambling behaviour. All promotional communications emphasise that gambling is for entertainment and that players should only wager what they can comfortably afford to lose. Seasonal promotions — such as those tied to BPL cricket season, Eid, or Pohela Boishakh — are designed to celebrate these occasions, not to pressure players into depositing beyond their means.

No Misleading Game Design

98db does not use game mechanics that are specifically designed to confuse players about their actual wins and losses. Near-miss effects are not artificially manipulated. Autoplay features can always be paused or stopped by the player at any point during a session. Game outcome information is displayed clearly and accurately in real time.

Player Reality Checks

In addition to session time alerts, 98db provides reality check notifications that display your net gaming position (total amount deposited versus total amount withdrawn) for the current session. This allows you to make informed decisions about continuing to play based on your actual financial position rather than an emotional perception of how the session is going.

Support for Concerned Families

If you are a family member or friend concerned about a loved one's gambling behaviour on 98db, you may contact our support team at [email protected]. While we are bound by strict privacy obligations and cannot discuss another player's account details with you, we can provide general guidance on the tools available and direct you to appropriate external support resources in Bangladesh.

Staff Training

All 98db customer-facing support staff receive training in recognising indicators of problem gambling and in how to respond sensitively and constructively when players raise gambling-related concerns. Our team is equipped to apply protective account restrictions immediately when a player requests them, without delay or unnecessary process.

Need Help Right Now?

If gambling is causing you distress, our support team is available 24 hours a day, 7 days a week. Reach out at any time — no judgement, no delay.

[email protected]

Quote "Responsible Gaming Support" in your subject line for priority handling.

Quick Access

Quick Self-Assessment

Answer these questions honestly to reflect on your current relationship with gambling. This is not a clinical tool — it is a private prompt for personal reflection.

Have you ever spent more money gambling than you originally planned to in a single session?

Have you ever felt the need to return to gambling the next day to win back money you had lost?

Have you borrowed money or sold personal belongings in order to fund gambling activity?

Have you felt restless, irritable, or anxious when you tried to stop or reduce your gambling?

Has gambling caused significant tension or conflict in your relationships with family or friends in Dhaka, Chittagong, Sylhet, or elsewhere?

Have you ever missed work, study, or important family commitments because of gambling?

Do you gamble as a way to relieve feelings of stress, sadness, loneliness, or anxiety?

Have you ever tried to hide the extent of your gambling activity from someone close to you?

Reflecting on your answers: If you answered "yes" to two or more of the questions above, it may be a sign that your gambling is moving beyond recreational entertainment. This does not mean you have a serious problem — but it does suggest that setting some protective limits on your 98db account would be a sensible and proactive step. You can apply deposit limits and session alerts immediately from your account settings, or contact us at [email protected] for a confidential conversation. For more general account questions, visit the FAQ page.

Enjoy 98db Responsibly

Gambling is at its best when it stays fun. Set your limits, play within your budget, and explore everything 98db has to offer — from live cricket betting during the BPL to hundreds of slots and a fully live casino experience, all in BDT with instant bKash and Nagad deposits. For players aged 21 and above only.